Laams Privacy Policy

Last Update: December 1, 2024

This privacy policy explains what personal information Laams collects, how Laams processes data, and for what purposes are the processed information used. This privacy policy applies to our clients, partners, customers, drivers and all the users of Laams products and applications.

Laams offers a wide range of products, including Laams educational applications (Hoshmand and Laams Academy), e-commerce applications, business related software, open source software (OSS), and devices. Any references to Laams services and products includes all of Laams software (mobile, desktop, web), applications (mobile, desktop, web), devices, web services, websites, OSS, and online and physical stores.

I. How Does Laams Collect Your Personal Information?

Laams collects your personal information when you use or interact with any of Laams Services and Products in order to provide you better services and enhanced user experience, for instance, your geographical location is used for our e-commerce on time delivery service.

How we collect your personal information and what information we collect depends on how you interact with Laams, which of our products or services you use, the information you share voluntarily, and the country you live in, as applicable by law.

You directly and voluntarily provide some of your personal information to Laams, for instance:

When you create a Laams Account, which includes your full name, credentials, contact information, identification information, demographic data (language of choice, your currency, age, gender…) and the type of device you are using.
When you create a Laams Employee account, which includes your full name, identification information, contact information, work experience, skills, driving license and vehicle information, and background check (as permissible by law).
When you create a Laams Business Suite Account, which includes your full name, indentification information, contact information, business profile and registration information, products information, language of choice and currency.
When you register for LaamsLab online specialization programs and courses, which includes your full name, gender, age, education history, current educational institution, English language skills and contact information.
When reporting OSS crash reports, which includes your gender, age, education level and any extra information you voluntarily share with us.
In certain circumstances, you may need to provide your Personal information to comply with legal requirements or contractual obligations.

Some of your information are automatically collected based on the type of Laams Product or Service you use, for instance:

When you register with Laams e-commerce applications, Laams Drive application, Laams Business Suite, Laams OSS, LaamsLab, and other Laams Software-based services through your mobile, computer, the web or any other smart device, which includes your current geographical location, your contacts, your device harware and operating system information, your activity history and how you interact with Laams e-Commerce Applications.
When you interact with any of our software, applications, OSS and devices, which includes the type of services you use, your search queries, your activity history, our products and software performance report, your settings, information about your operating system and the hardware, your internet connection, your favorites (explicitly or implicitly provided) and votes, ratings and feedback given through our e-commerce application, or provided for any of our services and products.
When you scan a store or other users’ bar codes and qr codes for e-wallet payments, which includes access to your device camera, accessed with your consent and can be opt out of, which will cause the Laams service you are using to stop functioning properly.

Some of your information are collected from other sources:

When you create an account with Laams using referral programs, such as signing up through your Facebook or Google accounts, which includes your name, email and other permissible information and data.
When you interact with Laams through our partners, for instance, when you register with any of our partner stores (who use Laams Business Suite) as a regular customer, which includes your interests and likes, your demographic information, your orders history and payment transcations information.
When you interact with Laams through social media and other public interfaces and service providers, which may includes your indentificaiton information, demographic information, likes and interests.
When you create an account as a Laams Driver or Laams Employee, or try to use your card or a bank account, some of your information is collected from the relevant financial agency and governmental sources of data, for background checks and prevention of fraudulent transactions.
When Laams uses third-party marketing service providers and anlaytics tools for showing ads and analyzing the traffic and performance of Laams software, applications, and products, which might include your demographic information, interests and other relevant information. The afore-mentioned service providers have their own tracking system. Although, they gaurantee confidentiality and privacy on contractual basis, Laams do not have any control over their data collection process and the kind of information they collect, for any concerns you may refer to their privacy policy on their websites.

Some of the information Laams collects are collected through you from your customers:

Laams collects information about your customers when they interact with you directly or through Laams online Services and products. Your customers’ data are collected when they, for instance, voluntarily provide their personal information, such as their identification, demographic, payment, and contact information to you while purchasing directly through Laams POS System under Laams Business Suite Application. Some other information are collected by Laams when you enter some of the personal information as per your observation of the customer. Some of these information is collected from your customers when they transact with you through Laams Online Services and Products, such as their purchases, search queries, apointments and invoices. The particular customer data and personal information we collect will vary depending on how you use our products and services and which products and services you use.

The collected information about your customers are used to enhance Laams services and products, and provide effective and enhanced advertising and analytics tools for your business and Laams Advertising Service.

Your customers’ information collected by laams may include:

Identification and Contact Information: which includes your customers’ names, email addresses, phone numbers, mailing addresses, governmental documents (passport and ID), and other relevant demographic information.
Transactions Information: which includes your customers’ provided bank account or card information, transaction detail and invoice provided by you.
Device and Location Information: which might include your customers’ device hardware model and software operating system version, device name, device IP and network information, precise geolocation and other authomatically generated information.
Usage Information: which includes all type of interactions your customers make through Laams Services and Products with you, such as the pages they visit, the products they see, and the purchases they make.
Other Information: which includes the information that your customers voluntarily provide for Laams or the available data about your customers provided in public sources and advertising companies and other online service providers.

II. What Kinds of Personal Information Does Laams Collect?

Laams collects your information to comply to legal requirements, to ensure best experience for our users, clients, partners and customers, to check our products and services performance, to provide best services and products, to take into account user preferences and interests, and to resolves bugs in all our updates and upgrades, and the information collected from you with your consent, provided either voluntarily, collected automatically or from other sources, are as following:

Identification and Contact Information:

The identification and contact information collected by Laams include your first name, last name, your residential address, your email address, your phone number and other contact data.

Login and Registration Credentials:

Login and registration credentials include all the elements needed to authenticate your accounts, such as your password, your authentication phone numbers and other provided security information.

Demographic Data:

Collected demographic data includes your age, gender, language, nationality, country and other voluntary provided information.

LaamsWallet Transactions and Payments Data:

Data to process payments, such as your payment instrument number (such as a credit card number) and the security code associated with your payment instrument. Transaction Information, such as information about when and where payment transactions occur, the names of the transacting parties, a description of the transactions, the payment or transfer amounts, billing and shipping information, and the devices and payment methods used to complete the transactions.

Commercial Information:

such as information about the products and services you sell (e.g., inventory, pricing and other data) and information about your payment transactions (e.g., when and where the transactions occur, a description of the transactions, the payment or transfer amounts, billing and shipping information, and payment methods used to complete the transactions).

Likes, Favorites and Interests Data:

Data about your interests and favorites, such as the sports teams you follow, the programming languages you prefer, the stocks you track, or cities you add to track things like weather or traffic. In addition to those you explicitly provide, your interests and favorites can also be inferred or derived from other data we collect.

Interaction with Laams Data:

Data about your use of Laams products. In some cases, such as search queries, this is data you provide in order to make use of the products. In other cases, such as error reports, this is data we generate.

Geographical Location:

In order to provide certain Services, we may request access to location information, including precise geolocation information collected from your device. If you do not consent to the collection of this information, certain Services will not function properly and you will not be able to use those Services. You can stop our collection of location information at any time by changing the preferences on your mobile device. If you do so, some of our mobile applications will no longer function. You also may stop our collection of location information via mobile application by following the standard uninstall process to remove all Laams mobile applications from your device.

Contacts:

Data about your contacts and relationships if you use a product to share information with others, manage contacts, communicate with others, or improve your productivity. Information about your relationships and interactions between you, other people, and organizations, such as types of engagement (e.g., likes, dislikes, events, etc.) related to people and organizations

Camera Access Data:

Laams may install in-vehicle audio and/or video recording applications or devices to promote the safety and security of Laams driver partners, delivery partners and passengers. Your Personal Data may be captured in these audio and/or video recordings. Where in-vehicle audio and/or video recordings are made, such recordings are collected, processed, used and stored in a manner that is compliant with applicable laws. Some Laams partners may install personal in-vehicle cameras in their vehicles for their own purposes (including safety and security). The use of such in-vehicle cameras is not endorsed or prohibited by Laams. The collection, use and disclosure of Personal Data obtained from personal in-vehicle cameras is the responsibility of the relevant partner. Please check with the relevant partner if you have any queries about their use of personal in-vehicle cameras. works with some partners (including, but not limited to, Toyota and Hyundai) to install telematics devices in selected rental vehicles for the following purposes:

Internet and Device Information:

which includes information about how you use and interact with our Services, including your access time, “log-in” and “log-out” information, browser type and language, the domain name of your internet service provider, other attributes about your browser, any specific page you visit on our platform, content you view, features you use, the date and time of your use of the Services, your search terms, and the website you visited before you visited or used the Services; Online identifiers (e.g., information you use to log in to your account), Internet Protocol (“IP”) address, and unique personal identifiers (including device identifier; cookies, beacons, pixel tags, mobile ad identifiers and similar technology; customer number; unique alias, and other identifiers).

Background Check Data:

including credit report information, identity verification information, and information about any person or corporation with whom you have had, currently have, or may have a financial relationship; Information about you from third parties for any credit investigation, credit eligibility, identity or account verification process, fraud detection process, or collection procedure, or as may otherwise be required by applicable law. This includes, without limitation, the receipt and exchange of account or credit-related information with any credit reporting agency or credit bureau, where lawful, and any person or corporation with whom you have had, currently have, or may have a financial relationship, including without limitation past, present, and future places of employment, financial institutions, and personal reporting agencies.

Bug Reports Data:

Data about the performance of the products and any problems you experience, including error reports. Error reports (sometimes called “crash dumps”) can include details of the software or hardware related to an error, contents of files opened when an error occurred, and data about other software on your device.

Data you provide when you contact Laams for help, such as the products you use, and other details that help us provide support. For example, contact or authentication data, the content of your chats and other communications with Laams, data about the condition of your device, and the products you use related to your help inquiry. When you contact us, such as for customer support, phone conversations or chat sessions with our representatives may be monitored and recorded.

Inferred Personal Information:

drawn from any of the information above to create a profile about you that may reflect, for example, your preferences, characteristics, and behavior, including for account security purposes or to enhance our Services to you.

III. How Does Laams Use Your Data?

Providing, Upgrading, Developing Better Services and Features:

At Laams, we are committed to providing a dynamic and evolving platform that delivers the best possible experience for our users. To achieve this, we utilize the data we collect to enhance the services we offer, improve existing features, and develop new ones. By analyzing user interactions and feedback, we identify areas for improvement, optimize performance, and introduce upgrades to ensure the platform meets your needs. We also use this data to personalize your experience, ensuring that features like video calling, messaging, and collaboration are seamlessly integrated across devices. In addition to improving current services, we continuously innovate to develop new features and services that address emerging user needs and market trends. This data-driven approach helps us stay ahead of expectations, allowing us to introduce new functionalities that enhance the overall user experience. We also focus on improving user support by using feedback to resolve issues more efficiently and update our help resources. Lastly, we prioritize your security by leveraging data to implement advanced protection measures and ensure compliance with privacy regulations. Ultimately, we strive to build a platform that adapts and evolves to offer greater value, always with your privacy and data security at the forefront.

Communicating with You about Our Services and Your Activities:

We prioritize clear and transparent communication with our users about our services and your activities within the platform. We may use the information we collect to send you important updates, notifications, and alerts regarding new features, changes to existing services, or any technical issues that may affect your experience. This communication ensures that you stay informed about how the platform is evolving and how it impacts your usage. Additionally, we may reach out to you with personalized content or recommendations based on your activity, helping you get the most out of the platform.

We may also use your contact information to address any inquiries, provide customer support, or assist with troubleshooting should you encounter any issues while using Laams. This allows us to ensure that you have a smooth and enjoyable experience, offering guidance when needed. Furthermore, we may send you periodic newsletters, promotional materials, or surveys to keep you engaged and gather valuable feedback. All communication is designed to enhance your experience, keep you informed, and ensure you are aware of important updates that may affect your account or usage of the platform.

Personalizing Laams Services, Products and Devices:

We strive to offer a personalized experience that caters to your unique preferences and usage patterns. By analyzing your interactions with the platform, such as your activities, preferences, and settings, we tailor the services, features, and content to suit your needs. For example, we may suggest relevant tools or functionalities based on your previous usage or offer personalized recommendations to enhance your experience. Additionally, personalization extends to the devices you use, optimizing performance and providing a seamless experience across different devices. Our goal is to ensure that every interaction with Laams is relevant and efficient, helping you maximize the value of the platform.

Protecting Our Services, Ensuring Security and Creating Trusted Services and Products:

We are committed to protecting the integrity of Laams and ensuring the security of your data. We implement robust security measures, including encryption and regular monitoring, to safeguard your information and prevent unauthorized access. Our platform is designed to detect and address potential threats, ensuring a secure environment for all users. Beyond just protecting your data, we are dedicated to maintaining trust by being transparent about how your data is used and ensuring compliance with privacy regulations. Our goal is to build a trusted platform where users can confidently access and interact with our services and products without compromising their privacy or security.

Running Advertisements:

To support the continued development and maintenance of Laams, we may display advertisements or promotions within the platform. These ads are often tailored to your interests based on the data we collect, such as your activity on the platform or your interactions with specific services. We may also partner with third-party advertisers to present relevant content that aligns with your preferences, ensuring a more engaging and personalized experience. We strive to make these advertisements non-intrusive and relevant, enhancing your overall experience without disrupting your use of the platform. You can manage your ad preferences and opt out of personalized advertising through your account settings.

Better Customer Support:

At Laams, providing excellent customer support is a core priority. We use the data we collect to improve how we assist you, allowing us to respond to your inquiries more efficiently and accurately. By analyzing past interactions and issues, we can offer tailored support, ensuring that your questions are addressed promptly. Whether you’re facing a technical issue or need guidance on using a specific feature, our support team uses your account information to provide solutions that are relevant to your situation. We also continuously improve our help resources, such as FAQs and guides, based on common user concerns, ensuring that you can find the assistance you need quickly. Our goal is to make your experience as smooth as possible, offering proactive support whenever it’s needed.

IV. How and with Whom Does Laams Share Your Personal Information?

With Other Laams Services Users:

Your personal information may be shared with other users of the platform in specific scenarios that involve collaboration, interaction, or communication within the services we offer. For example, if you are using features like video calling, messaging, or collaborative tools, your shared information, such as your username, profile details, or activity within those features, may be visible to other users. This enables efficient communication and collaboration, ensuring a smooth experience when interacting with others on the platform. However, we take privacy seriously and allow you to control what information is visible to other users through your privacy settings. This way, you can manage the level of exposure based on your preferences.

With Laams Partners:

To provide a more robust and diverse service offering, Laams may share certain personal information with our trusted partners. These partnerships help us improve the functionality of our services, offer additional features, or integrate with third-party platforms that enhance your overall experience. For instance, we may collaborate with cloud storage providers, content delivery networks, or other technology partners to ensure that your data is securely managed and that you have access to the best possible features. We only share information that is necessary for the performance of these services and ensure that our partners adhere to strict privacy and security practices that align with our own policies.

With our Affiliates and Group Companies:

As part of a broader corporate structure, Laams may share your personal information with its affiliates and group companies, which includes any subsidiaries or parent companies. This sharing allows us to provide a seamless experience across different products and services under the same corporate umbrella. For example, if you are using one service provided by a Laams affiliate, we may share relevant data to enhance your experience with other services you use. While we share information within our corporate group, we ensure that your privacy is protected, and the shared data is only used for legitimate business purposes. We also maintain consistent privacy practices across all our affiliates and group companies.

With Financial Institutions:

To facilitate transactions, process payments, or verify financial activities, Laams may need to share certain personal and financial information with financial institutions, such as banks or payment processors. For instance, when you make a purchase or payment via our platform, your payment details may be transmitted securely to financial institutions that handle the transaction. We take great care in ensuring that your financial data is shared only when necessary and that it is transmitted securely, following industry-standard encryption methods. We do not store sensitive financial information on our servers, and we ensure that third-party payment processors comply with relevant security and privacy regulations, such as PCI-DSS.

With Laams Service Providers:

In order to provide, maintain, and enhance our services, Laams works with a variety of third-party service providers. These may include cloud hosting companies, analytics services, customer support platforms, and others that assist with delivering specific functions of the platform. While we share personal information with these providers, we ensure that they only have access to the data necessary for their specific role and that they are bound by confidentiality agreements. These service providers are carefully selected for their ability to comply with data protection laws, ensuring that your information is handled securely and with respect for your privacy. We take steps to ensure that any personal information shared with these providers is used solely to perform the contracted services and is not misused.

With Legal Advisors and Government Authorities:

In certain situations, Laams may be required to share your personal information with legal advisors, government authorities, or regulatory bodies. This can happen if we are legally obligated to do so under applicable laws or regulations, such as in response to a subpoena, court order, or other legal processes. We may also share information with law enforcement if necessary to protect the rights, safety, or property of Laams, its users, or the public. Additionally, in the event of a merger, acquisition, or sale of assets, your personal information may be transferred to new ownership, subject to the applicable privacy policies and laws. We ensure that in these cases, the sharing of information is done in compliance with legal requirements and with appropriate safeguards for your privacy and security.

All of the information processed and shared by Laams are collected with your consent, each time you interact with any of Laams products, services and devices you agree with the privacy policy, and you can opt-out of it any time by discontinuing the usage of any of our services, products and devices.

V. How Does Laams Use Cookies and Third-Party Analytics Tools?

To customise our online services specifically for you based on your interactions, to ease the process of using our online services, such as remembering login information, measuring the performance of our services and applications, we use Laams-developed and third-party cookies, web server logs, scripts, web beacons, and other technologies. We also use third-party analytics tools such as Google Analytics, Facebook, and other technologies for checking our traffic, our online services performances and crushes.

Cookies, Web Tokens, Web Beacons and Web Server Logs Used by Laams:

Laams uses cookies, advertising identifiers, web server logs, web beacons, and other similar technologies to obtain and retain certain information about you, your interactions, your internet connection and your device automatically. A “cookie” is a text file that websites send to a visitor’s computer or other internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. A “web beacon,” also known as an internet tag, pixel tag, or clear GIF, is a tiny graphic image that may be used in our websites or emails. Advertising identifiers include but are not limited to Apple’s IDFA and Google’s Advertising ID.

Laams uses these automated technologies to collect relevant information about you, you preferences, your interactions with the internet, your internet connectivity and your device to:

Remember your form inputs, preferences and login credintials, so that you do not have to relogin each time, or re-fill the forms.
Track how you interact with our applications, software, websites and other onlince services, so that we could provide our services based on you preferences and convenience.
Check the performance of our applications, open source sofware, web services, web applications, products and devices.
And enhance our services and performance, such as better management of traffic based on geography and number of users.

Some of these afore-mentioned caching and automating technologies are developed by Laams, and some are are developed by third-party service providers. For instance, Google Analytics is used by Laams to check its online services traffic and performance.

Usually the most common browsers, and smart devices today have a way to avoid and opt-out of websites and online applications cookies and token. Be aware that disabling cookies might hinder the functionality of Laams online services, applications and software. If you want to learn more about cookies, you can visit: http://www.allaboutcookies.org for more information.

Analytics Tools used By Laams:

Laams might use third-pary analytics tools from service providers other than Laams to check Laams services, applications and software traffic metrics, analyze its online services and show advertisements to you through Laams web services, applications and other online services. These tools include technologies such as Google Analytics, Facebook, Twitter and similar technologies. To learn about these technologies/services you can refer to their official websites. We may disclose your site-use information (including IP address) to these analytics providers, and other service providers who use the information to help us figure out how you and others use our online services.

Remember that Laams uses other companies as its service providers to help it analyze its services, applications, software, web applications, ads, and websites. The Analystics Tools service providers usually promises privacy, confidentiality, and protection of the data they gather, but Laams has no control over what these third-party service providers do with your data. You are to check their privacy policy in case you are concerned about your data.

VI. How Does Laams Run Adverstisements?

Laams shows interest-based advertisements to you on its websites, applications (mobile, desktop, web), and software products, based on your collected personal information (such as your demographic information, online activities, likes and interests) tailored to your interest to sell products and services. These ads use both Laams developed tools and also third-party advertising tools, which track your activities over time and across multiple websites by collecting your information through automated technologies, including third-party cookies, web server logs, and web beacons.

VII. How Does Laams Protect Your Data?

Laams respects your privacy, bears in mind all ethical considerations and confidentiality of your personal information, and works hard to take all possible measures to protect your data and personal information. To protect your data we take all reasonable administrative, technical and physical measures to protect your information from loss, theft, misuse, unauthorized access, disclosure, alteration and destruction.

We follow industry-standard security and encryption systems and practices to encrypt your credentials, passwords, ids, master cards, payment information and bank account information.
Our staff and experts, work in accordace with Laams Privacy Policy and monitor our servers around the clock to ensure the security of our online services. Also, our software and applications are designed with security measure as proirity of products’ design and architecture.

However, the internet is never 100% secure, and we use third-party service providers, such as AWS, GCP, Azure and others to transmit and store your data. Despite, all our safegaurds we do not gaurantee absolute security for transmission or storage of your personal information; hence, any security issues in regards to the transmission and storage of your personal information remains at your own risk, and Laams is not to be held responsible.

VIII. In What Conditions and How Long Does Laams Keep Your Data?

We collect the kind personal formation from you that you consent to share with us, voluntarily provide for us, allow us to automatically collect using your device, your likes, interests and feedbacks, collect from publically available sources, collect from governmental and credit sources for background check, or from your interaction with Laams services and products.

Laams normally keeps your personal information for as long as you have an account with Laams through any of our software, applications, websites or services, or for as long as you are using any of Laams smart devices. However, you have the choice to opt out by following the instructions below:

Deleting Your Account:

If you have registered with Laams using any of our available software, applications and websites, and wish to delete your account, and prevent processing of your personal information by Laams, you can simply login to your account, go to settings and click on Delete Account. Your information will be deleted from Laams within the first week of your account deletion.
If are using any of our tangible products and devices, you can simply stop using our devices to prevent us from collecting you personal information.
If you wish to know what information about you is kept with Laams, or wish to instantly delete the information from Laams Databases, you can file a request to Laams through the contact information provided at the end of this Privacy Policy.

Opting Out of Geolocation Access:

To provide the best experience to you for using our certain services, such as Laams Delivery Service, we may need to access your exact geolocation information through your device. You have the choice to opt out, but the service requiring geolocation access might not work, and you might instead have to voluntarily type you residential address for us if you wish to, for instance, have you ordered products be devlived at you exact address. Thus, you have the choice to opt-out of your geolocation access by Laams, or simply uninstall any of the Laams applications, software, and progressive web apps if you do not wish to share your geolocation data with us.

Opting Out of Subscriptions and Promotions:

If you are receiving promotional or subscription related notifications or emails from Laams, you can either simply follow instructions attached to those emails (if you receive emails) to unsubscribe, or deactivate your notifications from you device settings.

IX. Children Privacy:

Being aware of the importance of children privacy, we do not knowingly ask, collected or process data and personal information from any individual below the age of 13, or allow the person to register. If you are a person below the age of 13 please do not send your personal, demographic, contact or any other type of information about yourself to us. If we get to learn that we have collected information from children below the age of 13 without their parents concent, we will delete the information as soon as possible. If you believe you we have unknowingly collected information from children please contact us, so that we could take action immediately.

X. How Does Laams Change and Update its Privacy Policy?

Laams may change its terms of service and privacy policy at any time and in its sole discretion. The modified Laams Services Privacy Policy & Terms and Conditions will be effective immediately upon posting, and you agree to the new Laams Services Privacy Policy & Terms and Conditions by continuing to use any of our software, applications, devices, web services, websites, OSS, webistes, devices and our online and physical stores. You are responsible for staying informed of any changes. If you do not agree with the modified Laams Services Terms and Conditions, your only remedy is to discontinue using all our software, devices and websites.

XI. How to Contact Laams?

If you have any questions or concerns, or if you believe Laams Privacy Policy does not respect your privacy you can file a complaint with us, using the following contact information: EMAIL: laamsservices@gmail.com